Support Center

Support

At Cipher Security, we strive to provide timely and effective support for all inquiries, reports, and general assistance requests. Our goal is to ensure that every user has access to help when they need it, whether it relates to community safety, technical concerns, or general questions about our services.

Primary Support Channel — Discord

Our primary support platform is our official Discord server. Users can contact us directly through Discord for:

• Reporting issues or suspicious activity
• Submitting appeals or evidence
• Requesting assistance with our bots or automated systems
• Asking questions related to Cipher's policies or services

Discord support allows us to respond faster, verify user identities, and track ongoing cases efficiently. For the best experience, please ensure that your message includes as much relevant information as possible so our team can assist you quickly and accurately.

Alternative Contact — Social Media

For non-Discord-related matters, Cipher Security can also be reached through our official social media accounts. These platforms are suitable for general questions, feedback, or public communication regarding our work and announcements.

Please note, however, that our social media pages are not monitored 24/7, and response times may vary. For urgent or sensitive security matters, Discord remains the preferred and most reliable contact method.

Response Times

Our support team aims to respond to inquiries as quickly as possible. Response times may depend on the complexity of your request and current support load. We appreciate your patience and understanding as we work to assist every user efficiently and thoroughly.

If you are unsure where to reach out, please begin by contacting us on Discord — our team will guide you from there. Thank you for your cooperation and for helping us maintain a safe and transparent community.